It’s time to get down to Social Business

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One year ago, I began a magical journey that started with a trip to South by Southwest Interactive and was fueled by an all-day seminar with Web Strategist Jeremiah Owyang.

Jeremiah Owyang (Jeff Bunch photo)

I have since had the opportunity to work with non-profits, small businesses, government agencies, and multi-million dollar corporations on digital strategy. Over the past five years, I have had the opportunity to work on the agency and corporate side in B2B and B2C.

I was on Facebook when you still needed an .edu address, jumped on Twitter, have spent endless hours on Linkedin, and most recently dove into Google+ and Pinterest. I have had the fortune to meet and interact with some of the biggest names in digital marketing.

It has been a wonderful journey so far, yet it is just beginning for all of us in the space. Owyang  and other digital visionaries, such as David Armano of Edelman, have been talking for some time about the concept of Social Business.  It is the space where I live and breathe.

The distinction between Social Media (where nearly everyone in society plays) and Social Business (where professionals deliver results) is an important one. The concept was stressed by Armano during a recent panel by I viewed from Social Media Week London and it is gaining more attention.

Social media for professionals is part of a broader discipline. Integrated marketing includes traditional forms of advertising, public relations and the like. Digital has become a big part of that mix and social is a subset of that, but each platform has its nuances.

Yet, at the end of the day, it’s all about telling the story of an organization and tying it to a business objective. There are many strategies that can be pursued to achieve those goals, but there is no magic formula that works in every case.

While Social Business is about developing a digital strategy, it is just as much about putting digital infrastructure in place for a crisis.  Armano explained it well in a 2010 post about how Heathrow Airport used social during a shutdown in “Why Social Initiatives Span Business Silos.”

“It’s a simple example of an organization which uses it’s social properties in ways that blur the lines between marketing, communications, and customer service to a certain extent.”

The post also includes a great infographic about how social touches nearly every discipline of a business, for both internal and external stakeholders.

The blurring of lines Armano mentions is also something Owyang has been talking about for some time. Social and digital are infiltrating every business at some level. Even the most 1.0 industries now acknowledge they need to have a digital strategy of some kind.

Many of the next digital frontiers will be discussed at this year’s South by Southwest Interactive this week, but many businesses will be hunkered down, expending effort to get into the digital game. It’s time for all of us to evolve and get down to Social Business.

Posted in Digital Strategy, Entrepreneurship, Social Business | Tagged David Armano, digital strategy, Edelman, Jeremiah Owyang, Social Business, social media, South by Southwest Interactive | 1 Comment

Pinterest is proof this is the Year of Content

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It is the Year of the Dragon on the Chinese Calendar, but in the digital world it is the Year of Content.

You thought it was the year of “SoLoMo”? Not hardly. The catchphrase for Social-Local-Mobile is shorthand for “the last three years.” Let’s break it down to its parts: Social? So 2009. Local? So 2010. Mobile? So 2011. The convergence of the three is an ongoing story.

But 2012 is finally the year that the English majors and journalists-gone-digital start getting our due. Need a content strategy? Got it covered. Need your Website content edited? No problem? Need someone to post to your Facebook wall? Piece of cake.

Pinterest_logo
Pinterest_logo

If you’re not convinced that 2012 is the Year of Content, I would point to Pinterest as Exhibit 1. It’s all about content, including the ever-growing definition of “content” itself. Pinterest is visually pleasing; it has a great user interface; and it’s an easy-as-pie way to share content. Home run.

It is the most rapidly growing social platform recently and is quickly moving past Google+, Twitter, and threatening to become the “next big thing” which we’ve all been waiting to arrive. At this rate, everyone will surely be copying it soon.

Stepping back from the superficial appeal of Pinterest reveals what it’s about. Boards are grouped topics and pins are threads of conversations. The sharing on one’s board that becomes sharing by another user creates an instant connection that fosters community. It is content in context between like-minded people.

I am hardly an expert user on Pinterest, but can see the value of it from a mile away. Its adoption among the sweet spot of Facebook’s demographic and beyond (particularly with women) is significant. Its elevation of bookmarks and images to their own platform redefines a niche that was never successfully mastered by geeky services such as Digg.

The success of Pinterest out of the gate in 2012 is happening against a backdrop in the digital world where brands and marketers are [finally] understanding the time-worn phrase, “Content is king.” That’s right, if you mean: quality content, that people want, as reflected by users, and validated by the sharing of other users – a decentralized model.

It is the opposite of publishing – pushing out a message and not caring about the response – and is visual way of crowd-sourcing. There are already roles for brands on Pinterest, but   they must be careful (on yet another platform) to not just promote. It’s about sincerity.

It is not inconsequential that the popularity of Pinterest, where the creator is in charge, is happening during a time where there is a rebellion against centralized power. No, I’m not speaking of the Occupy movement – but that monarchy known as Facebook. Pin away!

Posted in Current Events, Digital Strategy, Social Business, Web geeks | Tagged Digg, Facebook, google, Pinterest, social media, SoLoMo, twitter, Year of the Dragon | 2 Comments

The romance of print newspapers and Kodak film

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The worst part of moving on in life is seeing things go away that we always took for granted, like print newspapers and Kodak film.

I learned about both as a young journalist in the 1980s. I was educated about the magic of Kodak’s Tri-X black-and-white film by some of the most impressive newspaper photographers in the business. Meanwhile, other colleagues taught me “newspapering.”

kodak-tri-x-film
kodak-tri-x-film

Now, some 30 years later, newspaper companies and Kodak are both going broke, with thousands of  the best employees in their professions forced to leave. As a romantic, it saddens me deeply.

The demise of film-based companies, such as Polaroid and now Kodak, are well-documented as case studies. Same for the ongoing woes of the newspaper business.

In a recent business meeting, a veteran marketer spoke about how seemingly amazing it was that neither industry saw the slow-moving train known as digital coming at it. I agree with him, mostly.

In both cases, I believe both industries clearly saw the multi-decade downward trends in their businesses. The problem was most of the businesses in those categories were paralyzed about how to respond.

In the case of Kodak, this week’s unsurprising news of its bankruptcy filing was made more ironic by the fact that it apparently invented digital camera technology but let it slip through its hands. Kodak’s take was it “didn’t defend its intellectual property aggressively enough.” The take of one business analyst on TV, “It’s a classic case of them blaming everyone but themselves.”

The same could be said for some, but not all, newspapers. My former longtime employer had one of the earliest Websites in the business. The site has been an award-winning one for more than two decades and had one of the earliest “pay walls.”  They’ve done all the right things: investing in content, programmers, and creating special digital products.

Yet, last month some of the best journalists that organization has seen became the latest group to take an early buyout and unwillingly step away from their passion.  Their business had been left behind, despite Clay Shirky, Newspaper Next, and John Paton.

I also had the opportunity last year to visit Rochester, N.Y., the corporate home of Kodak. I got a driving tour of the few buildings still standing and the great number that had been leveled.  I was a guest at a dinner with folks who work at Kodak and see their singular way of life slipping away.

At that same table were journalists who spoke of seeing the same things in their careers. They were all great people. I put myself in their shoes and experienced a feeling of loss that is hard to articulate. Yet we enjoyed the moment, had some wine, told funny stories.

We have choices in life: waxing nostalgic; doing something about it; or moving on.  I’ve done all of the foregoing, but still like reading a print newspaper and shooting a roll of  Tri-X film. I think I’ll do both today.

Posted in Uncategorized | Tagged bankruptcy, Clay Shirky, digital media, film, John Paton, Kodak, new york, Newspaper Next, newspapers, Rochester | Comments Off