One year ago, I began a magical journey that started with a trip to South by Southwest Interactive and was fueled by an all-day seminar with Web Strategist Jeremiah Owyang.

I have since had the opportunity to work with non-profits, small businesses, government agencies, and multi-million dollar corporations on digital strategy. Over the past five years, I have had the opportunity to work on the agency and corporate side in B2B and B2C.
I was on Facebook when you still needed an .edu address, jumped on Twitter, have spent endless hours on Linkedin, and most recently dove into Google+ and Pinterest. I have had the fortune to meet and interact with some of the biggest names in digital marketing.
It has been a wonderful journey so far, yet it is just beginning for all of us in the space. Owyang and other digital visionaries, such as David Armano of Edelman, have been talking for some time about the concept of Social Business. It is the space where I live and breathe.
The distinction between Social Media (where nearly everyone in society plays) and Social Business (where professionals deliver results) is an important one. The concept was stressed by Armano during a recent panel by I viewed from Social Media Week London and it is gaining more attention.
Social media for professionals is part of a broader discipline. Integrated marketing includes traditional forms of advertising, public relations and the like. Digital has become a big part of that mix and social is a subset of that, but each platform has its nuances.
Yet, at the end of the day, it’s all about telling the story of an organization and tying it to a business objective. There are many strategies that can be pursued to achieve those goals, but there is no magic formula that works in every case.
While Social Business is about developing a digital strategy, it is just as much about putting digital infrastructure in place for a crisis. Armano explained it well in a 2010 post about how Heathrow Airport used social during a shutdown in “Why Social Initiatives Span Business Silos.”
“It’s a simple example of an organization which uses it’s social properties in ways that blur the lines between marketing, communications, and customer service to a certain extent.”
The post also includes a great infographic about how social touches nearly every discipline of a business, for both internal and external stakeholders.
The blurring of lines Armano mentions is also something Owyang has been talking about for some time. Social and digital are infiltrating every business at some level. Even the most 1.0 industries now acknowledge they need to have a digital strategy of some kind.
Many of the next digital frontiers will be discussed at this year’s South by Southwest Interactive this week, but many businesses will be hunkered down, expending effort to get into the digital game. It’s time for all of us to evolve and get down to Social Business.


